Effective Date: November 4, 2024

Website: https://gilcoinsulation.com
Company: Gilco Insulation Ltd.

1. Introduction

Gilco Insulation Ltd. (“Gilco Insulation,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information when you visit our website, request an estimate, contact us, or use our services.

This information may include:

  • Full name
  • Email address
  • Phone number
  • Residential or commercial property address
  • Project details and insulation requirements
  • Information submitted through contact forms or estimate requests
  • Communications between you and our company
  • Website usage information, IP address, browser type, and device information

We only collect personal information that is reasonably necessary for our business operations and the services we provide.

3. How We Use Your Information

Gilco Insulation Ltd. may use your personal information to:

  • Respond to inquiries and provide customer support
  • Prepare insulation estimates and quotations
  • Schedule consultations, site visits, and insulation installations
  • Communicate about projects, appointments, and services
  • Process invoices and payments
  • Improve our website, services, and customer experience
  • Maintain business records
  • Comply with applicable legal and regulatory obligations
  • Send promotional communications where permitted by law

We do not sell your personal information to third parties.

4. Sharing of Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

  • Employees, contractors, and subcontractors involved in providing services
  • Website hosting and technology service providers
  • Payment processors and accounting service providers
  • Professional advisers and regulatory authorities where required

We take reasonable steps to ensure that service providers protect personal information and use it only for authorized purposes.

We may also disclose information where required or permitted by applicable law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.

These technologies may collect information such as:

  • Pages visited
  • Time spent on the website
  • Browser and device information
  • General geographic location
  • Website traffic and referral sources

Where applicable, visitors may manage cookies through their browser settings or the consent options provided on our website.

Some website features may not function correctly if certain cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

7. Retention of Personal Information

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal obligations, resolve disputes, and maintain appropriate business records.

When personal information is no longer required, we securely delete, destroy, or anonymize it as appropriate.

8. Your Privacy Rights

Subject to applicable privacy laws, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions
  • Ask questions or raise concerns about how your information is handled

To submit a privacy-related request, please contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Gilco Insulation Ltd. is not responsible for the privacy practices, security, or content of third-party websites.

We encourage visitors to review the privacy policies of any external websites they access.

10. Children’s Privacy

Our website and services are intended for individuals seeking residential or commercial insulation services.

We do not knowingly collect personal information from children without appropriate consent.

If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps to address the situation.

11. Changes to This Privacy Policy

Gilco Insulation Ltd. may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Gilco Insulation Ltd.
Website: https://gilcoinsulation.com